Improving The Dedicated Service Offering

Improving All The Time – The Dedicated Service Offering From Panther

Panther, the UK's leader in providing local reliable powered access rental, has appointed Tim Williams as Service Manager to handle all aspects of the company's busy Service Department. Tim is based out of the Panther headquarters in Luton and runs the dedicated department ensuring that all machines provided to customers are continually maintained to the highest of standards.

Having joined the Panther team in 2005, Tim was initially put to the task of setting up the new Lincoln depot, which quickly established itself as a well run, profitable addition to the Panther branch network. Two years on, due to his managerial successes, engineering background and experience, Tim was appointed Panther Service Manager.

The role involves implementing and monitoring service schedules, maintenance standards and parts control, purchase order procedures, depot stocks and breakdown logs; but as Tim put it: "that was the easy part!"

Tim continued: "I quickly learnt that Panther as a company is completely customer focused, with Managers and Sales teams performing faster than the engineering staff could turn around machines. Panther has a modern, young fleet of machines that is utilised to the maximum, and maintenance of the equipment has to take priority without affecting the momentum of hires and customer service."

Comprehensive service schedules guarantee that all machines receive a full service at least every six months, and with a new preventative maintenance programme being rolled out across the Panther network, the chances of any future technical problems with equipment taking place have been significantly reduced. In addition, Panther's two dedicated refurbishment centres, one at Luton, and a brand new one at Haydock, ensure that each machine is also visibly maintained; this coming as a direct response to its customer's demands of requiring clean, smart looking machines on their sites.

Tim and the service team will play a key role in the development of Panther across the country, particularly with the addition of depots from AMP and Higher Platforms scheduled to join Panther later in the year.

For further information about Panther or to make an enquiry for any powered access requirements please telephone 0844 856 0000 or visit www.platform-rentals.co.uk.